FAQ

Sunglasses

Yes! All of our sunglasses are Category 3 polarized and UV400 Rated. UV400 lenses provide critical eye protection, blocking almost 100% of UVA and UVB rays and are the highest level of protection available in sunglasses. Polarized lenses eliminate glare, increases clarity, and enhances contrasts for the most epic of sunrises and sunsets.

Sunglasses sizing is based on three main measurements (in millimeters): lens width, the width of each lens, bridge width, the space between the lenses, which sits on your nose and temple length, the length of the arm pieces that go over your ears. These numbers help ensure the sunglasses fit well on your face. Wider lenses and longer temples might suit larger faces, while narrower ones are better for smaller faces.

TMBR plants trees both in the US and internationally, primarily oak trees in the Mississippi River region through our partnership with Living Lands & Waters 501(c)3 MillionTrees Project, as well as mangrove and agroforestry trees in Madagascar, Kenya, Haiti, Indonesia and Brazil, in partnership with Eden Reforestation, Veritree and Arbor Day Foundation. To date, we've planted over 6,000 trees with your support!

Sunglasses Care

Use the soft micro-fiber cloth that your sunglasses came with. For smudges or dust, a little lens spray or warm water does the trick. Avoid paper towels, or anything abrasive, as they will scratch the lens over time.

Wood is a living material, even after it's shaped. Keep them out of extreme heat or cold and avoid soaking them. A thin coat of natural wood oil once in a while goes a long way.

Our frames are water-resistant (some even float!), but prolonged submersion isn't recommended. Salt water and chlorine can wear on the finish, so rinse them off after a beach or pool day and let them air dry.

Always store your sunglasses in the protective case they came in when you are not wearing them. The hard case protects against drops and the soft pouch protects from scratches.

The top of your head, the front of your shirt, and your pocket are the most common ways frames get dropped or bent and lenses get scratched. We get that it is a habit but the case exists for a reason.

Most optical shops can tighten or replace a screw in minutes, usually free. Or reach out to us. We have a lifetime guarantee!

Shipping

You will receive an email with tracking information as soon as your shipping label is created. Orders placed before 11 am MST are shipped the same day. Orders placed after this time will be shipped the next business day.

If your order has not moved for more than a week according to USPS tracking, we will reship your items free of charge with expedited shipping.

Standard shipping for all orders is via USPS Ground Advantage, with expedited options available at checkout. If you require specific shipping arrangements, such as using UPS or FEDEX, or would like to arrange for local pickup, please contact us directly, and we’ll accommodate your request.

Returns

We want you to be happy! Please contact us any time if you are not fully satisfied with your purchase. We will replace sunglasses if they are damaged in transit or otherwise flawed. Gift cards, apparel and accessories are non-refundable and not eligible for returns or exchanges.

Still need help? Send us a note.